Join our Team: Customer Success Engineer

PG:ai, at the forefront of revolutionizing sales intelligence through AI, is on the lookout for a proactive and customer-focused Customer Success & Adoption Engineer. This role is ideal for someone who thrives on ensuring clients maximize the benefits of our platform, driving both customer success and product adoption. If you're passionate about technology, love solving problems, and are driven to make customers happy, we'd love to have you on our team.

Your Role:

• Serve as the technical liaison between PG:ai and our clients, ensuring a seamless integration and deployment of our platform within their systems.
• Conduct training sessions and workshops for clients, empowering them to fully leverage the capabilities of our platform for their sales intelligence needs.
• Monitor client health metrics, identify potential issues before they become problems, and work collaboratively with clients to implement solutions.
• Gather feedback from clients on platform usage, features, and performance, and work with the product development team to inform new features or enhancements.
• Develop and maintain comprehensive documentation, including FAQs, how-to guides, and best practice recommendations, to support client needs.
• Lead by example in delivering outstanding customer service, setting the standard for excellence within the team.

We're Looking For Someone With:

• A strong background in customer success or technical support in a SaaS environment, ideally with experience in sales intelligence or related fields.
• Excellent communication and presentation skills, with the ability to clearly convey technical concepts to a non-technical audience.
• A deep understanding of software integration and troubleshooting processes.
• The ability to manage multiple accounts and projects simultaneously, maintaining a high level of organization and attention to detail.
• A proactive approach to problem-solving, with a strong sense of ownership and a drive to achieve positive outcomes for customers.
• A Bachelor's degree in a relevant field (Business, Computer Science, Information Technology, etc.).

Why PG:ai?

• Be part of a pioneering team that's transforming the sales industry with AI-driven insights.
• Enjoy a dynamic, innovative work environment where your contributions directly impact our success and customer satisfaction.
• Benefit from a competitive compensation package, including health benefits, flexible working conditions, and opportunities for professional growth.

At PG:ai, we're committed to our clients' success and continually improving our platform to meet their evolving needs. If you're a motivated Customer Success & Adoption Engineer eager to contribute to a cutting-edge technology company, we'd love to hear from you.

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